Frequently Asked Questions
Whether you’re curious about our services, pricing, or rebates — we’ve made it simple to get the clarity you need.
FAQ
Have Questions? We’ve Got Answers
From services to rebates, we’ve made it easy to find the info you need. Explore some of the most common questions we get.
What services does CoolWire provide?
We specialise in heating, cooling, and electrical services for both residential and commercial properties. Whether you need an upgrade, repair, or emergency response, our licensed team delivers reliable solutions tailored to your space.
Can I book a consultation before committing to a service?
Yes, absolutely. We offer no-obligation consultations so you can ask questions, explore your options, and get expert recommendations before making a decision.
How long does installation take?
It depends on the size and scope of the job. Most standard installations are completed within a day, while larger or more complex projects may take a few days. We’ll always provide a clear timeline upfront.
What’s included in your $200 emergency call-out?
The $200 emergency call-out covers an on-site assessment, fault diagnosis, and any immediate safety measures required. If further repairs are needed, we’ll provide a clear quote before proceeding.
Is the call-out fee waived if I proceed with the job?
No, the $200 call-out fee still applies even if you go ahead with the recommended work. It covers the time, travel, and assessment by our qualified technician.
Are there any after-hours or weekend surcharges?
Yes, surcharges may apply for after-hours, weekends, or public holidays. We’ll always inform you of any extra fees before confirming your booking.
Do I qualify for a VEU rebate?
Eligibility depends on the type of upgrade and your property. Our team can assess your situation and let you know if you qualify under the Victorian Energy Upgrades (VEU) program.
Can CoolWire help with the rebate paperwork?
Yes, we’ll guide you through the entire rebate process — from eligibility checks to handling the paperwork — so you can access your benefits stress-free.
Can you help modernise an older home’s electrical setup?
Definitely. We specialise in upgrading outdated systems to meet current safety standards and modern energy needs. Whether it’s rewiring, switchboard upgrades, or safer outlets, we’ve got you covered.
Is your work covered by warranty?
Yes, all our work is backed by a workmanship warranty. Product warranties also apply, depending on the items installed. We’ll always outline the warranty details before starting the job.
